Contact Citizen Service Input

Contact

The intent of the Marshall County Sheriff's Office citizen service input is to gain insight into the Sheriff's Office from the eyes of our citizens — the citizens we serve. This citizen service input is for an overall evaluation of sheriff's office operations and as a tool to monitor our delivery of services.

Initial Contact

Case Number
How did you contact the Sheriff's Office?
Was the phone answered promptly?
Was the purpose of your contact addressed promptly and courteously?
How would you rate the initial contact?
How would you rate the on-scene arrival time to your request for service?
Did the Sheriff's representative show concern for your individual situation?
How would you rate the courtesy of the Sheriff's Office representative(s) on the scene?
How would you rate our field representative's ability to resolve your situation?
Was the Sheriff's Office representative neat and well dressed?

Investigator Contact

If your case required an investigator please answer questions 10 thru 16. If not, jump to the Overall Evaluation section.

Did the investigator show concern for the situation and for you as a victim?
Are you satisfied with the investigators explanation of what to reasonably expect from this investigation and any subsequent prosecution?
Were you kept informed of the progress of your case?
Please rate your overall satisfaction with the investigation:

Overall Evalutation

How do you rate the Sheriff's Office overall service to you in this situation?:
How could the Sheriff's Office have improved their service to you in this incident?
How safe is it to walk in your neighborhood/community at night?:
Please identify the primary concern regarding criminal activity in your neighborhood/community or on your street/road:
Please indicate your primary concern regarding nuisance activity in your neighborhood or on your street/road, and note your location here:
Were you given the opportunity to sign up for C.O.N.E.S (Community Oriented Notification E Mail System)?
Additonal comments:
All information will be treated in a confidential manner. You are not required to give your name, but feel free to include your name and contact information in the "Additional comments" field if you would like a follow-up. For further information please call the Chief Deputy at 641-754-6380.